Shipping and Returns

Shipping Policy

Order Processing

  • Orders are processed Monday through Friday (excluding public holidays).

  • Please allow 1–3 business days for order processing before shipment.

Shipping Rates & Delivery Times

We offer both domestic and international shipping:

Region Delivery Time Cost
Domestic  3–7 business days Calculated at checkout
International 7–21 business days Calculated at checkout

Please note: Delivery times are estimates and may vary due to customs or carrier delays.

Tracking Your Order

Once your order ships, you will receive a confirmation email with a tracking number. If you haven’t received it, please check your spam folder or contact us at hello@kalaboca.com.

Customs & Duties

International customers are responsible for any applicable customs fees, import duties, or taxes charged by their local government.

Returns & Exchanges

Due to the intimate nature of our products, we offer limited returns and exchanges to ensure hygiene and quality standards.

Eligibility for Return

We accept returns for store credit or exchange only under the following conditions:

  • Items are returned within 14 days of delivery

  • Items are unworn, unwashed, and in original condition

  • Hygiene liners and tags must be intact

  • Sale items and gift cards are final sale

How to Request a Return or Exchange

  1. Email us at [Insert Email] with your order number and reason for return.

  2. Once approved, we’ll provide instructions and a return address.

  3. Customers are responsible for return shipping costs (unless the item was defective or incorrect).

Please note: Kalaboca reserves the right to deny returns that do not meet our policy.

Damaged or Incorrect Items

If you receive a faulty, damaged, or wrong item, please contact us within 3 days of delivery with photos and order details. We’ll make it right as quickly as possible.

Refunds

  • Eligible returns will be issued as store credit once received and inspected.

  • Store credit will be emailed to you in the form of a digital gift card.

  • We do not issue cash refunds unless required by local consumer law.

Questions?

We’re here to help!
Contact us at:
Email: hello@kalaboca.com
Instagram: @kalaboca.swim